Refund and Cancellation Policy

Office Plaza aims to provide clear information about office rentals, workspace arrangements, and the financial terms associated with a booking or rental agreement. Refunds, credits, cancellations, and other adjustments depend on the confirmed reservation, applicable agreement, payment terms, cancellation notice, and circumstances of the request. Any specific terms communicated in a signed agreement or confirmed booking may apply alongside this general policy, subject to applicable law.

Before a rental begins

If your office rental or workspace booking has not yet started, contact Office Plaza as early as possible to discuss cancellation, rescheduling, or a change to your selected space. Any deposit, advance payment, cancellation charge, or potential refund will be reviewed according to the terms provided when the booking or rental was confirmed. Please include your booking details, intended start date, and the change you are requesting so the relevant conditions can be checked before an adjustment is agreed.

After a rental or booking begins

If you believe a confirmed workspace arrangement does not match the agreed terms, contact our team with the relevant rental details, dates, and a description of the issue. Where useful, include supporting documentation or correspondence that helps explain the concern. Office Plaza will review the information against the confirmed agreement and the services or facilities involved. Depending on the circumstances and applicable terms, a resolution may include clarification, a correction where available, a credit, a revised arrangement, or a refund when appropriate.

Cancellation and adjustment requests

Requests to change a move-in date, reduce a rental period, switch workspace types, or cancel a meeting room reservation should be submitted as soon as the need becomes known. Approval may depend on availability, notice periods, commitments already made, and the terms of the relevant booking or rental agreement. A change is not considered confirmed until Office Plaza has communicated its acceptance. Please retain any written confirmation regarding approved changes, applicable fees, or revised payment arrangements.

Situations that may limit refunds

• Failure to follow the agreed cancellation or rescheduling notice period, where a notice requirement or cancellation charge applies under the confirmed agreement.
• A booking or rental arrangement that cannot proceed because required information, agreed access arrangements, or other responsibilities have not been completed by the client.
• Requests for services, facilities, or workspace features that were not included in the confirmed rental terms or booking description.
• Requests submitted after the relevant review period or after circumstances have made it difficult to verify the reported issue, where a reasonable reporting period applies.
• Charges for periods already used, services already provided, or other commitments that are non-refundable under the applicable agreement and law.

Processing and eligibility

Each request is assessed individually using the applicable booking or rental terms, payment records, relevant communications, and any supporting information provided. If a refund is approved, the amount and processing method will be explained where possible. Processing times may vary depending on the original payment method, financial institution, and any required verification. Office Plaza cannot guarantee a particular outcome before reviewing the details of the request.

Nothing in this policy is intended to exclude or restrict consumer or other legal rights that cannot lawfully be excluded or restricted. If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence to the extent of that conflict.